GBG incident

Service Incident - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates

GBG experienced a critical incident on April 20, 2026 affecting DVS - ACT Birth, Marriage and Change of Name Certificates, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2026, 05:22 AM UTC
Resolved: Apr 20, 2026, 06:43 AM UTC
Duration: 1h 21m
Detected by Pingoru: Apr 20, 2026, 05:22 AM UTC

Affected components

DVS - ACT Birth, Marriage and Change of Name Certificates

Update timeline

investigating Apr 20, 2026, 05:22 AM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved Apr 20, 2026, 06:43 AM UTC

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. Start Date and Time 20 April 2026 — 2:48PM AEST End Date and Time 20 April 2026 — 4:30PM AEST