GBG incident

Supplier Service Incident for - GreenID - DVS - Medicare Card

GBG experienced a major incident on March 26, 2026 affecting DVS - Medicare Card, lasting 35m. The incident has been resolved; the full update timeline is below.

Started: Mar 26, 2026, 10:38 AM UTC
Resolved: Mar 26, 2026, 11:13 AM UTC
Duration: 35m
Detected by Pingoru: Mar 26, 2026, 10:38 AM UTC

Affected components

DVS - Medicare Card

Update timeline

investigating Mar 26, 2026, 10:38 AM UTC

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
resolved Mar 26, 2026, 11:13 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/03/2026 20:40 AEDT Incident Resolution Time: 26/03/2026 21:52 AEDT