GBG incident

Service Incident for - GreenID - DVS - Australian Passport

GBG experienced a critical incident on April 4, 2026 affecting DVS - Australian Passport, lasting 14h 26m. The incident has been resolved; the full update timeline is below.

Started: Apr 04, 2026, 05:46 PM UTC
Resolved: Apr 05, 2026, 08:13 AM UTC
Duration: 14h 26m
Detected by Pingoru: Apr 04, 2026, 05:46 PM UTC

Affected components

DVS - Australian Passport

Update timeline

investigating Apr 04, 2026, 05:46 PM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved Apr 05, 2026, 08:13 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 04/04/2026 17:02 BST Incident Resolution Time: 04/04/2026 21:50 BST