Service Incident for - Loqate - Capture V4

Update timeline

1. investigating Apr 07, 2026, 08:05 AM UTC

   Capture V4 - Province data display We are currently investigating an issue affecting province/state name values for the following countries within Capture v4 Retrieve responses: Australia, Canada, Switzerland, Italy, New Zealand Some customers may see unexpected or incorrect province values returned as part of their results. Our teams have identified a recent change as the likely trigger, and a change reversion is now underway to restore the expected behaviour. We are treating this as a priority and will provide a further update once the reversion is complete. We apologise for any inconvenience this may cause and thank you for your patience.

2. resolved Apr 07, 2026, 10:15 AM UTC

   The change reversion has now been completed, and the issue affecting province/state name values within Capture v4 Retrieve responses has been fully resolved. We have confirmed that service behaviour has returned to normal and are continuing to monitor to ensure ongoing stability. We apologise for the impact this may have had on your operations, and thank you for your patience whilst we worked to resolve this. Incident Start Time: 02/04/2026 16:00 BST Incident Resolution Time: 07/04/2026 10:58 BST