GBG incident

Service Disruption - greenID DVS VIC Birth, Marriage and Change of Name Certificates

Critical Resolved View vendor source →

GBG experienced a critical incident on April 8, 2026 affecting DVS - VIC Birth, Marriage and Change of Name Certificates, lasting 17h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 06:18 AM UTC
Resolved
Apr 08, 2026, 11:25 PM UTC
Duration
17h 7m
Detected by Pingoru
Apr 08, 2026, 06:18 AM UTC

Affected components

DVS - VIC Birth, Marriage and Change of Name Certificates

Update timeline

  1. investigating Apr 08, 2026, 06:18 AM UTC

    Please be advised that GBG Support teams have identified an increase in system errors and/or latency which may cause brief interruptions to the DVS - VIC Birth, Marriage and Change of Name Certificates.

  2. investigating Apr 08, 2026, 06:24 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 08, 2026, 11:25 PM UTC

    Start Date and Time 8 April 2026 — 3:13PM AEST End Date and Time 9 April 2026 — 9:22AM AEST