GBG incident

Retrospective Service Disruption - Loqate - Utilities Register - Electricity

GBG experienced a notice incident on April 16, 2026 affecting Utilities Register - Electricity, lasting —. The incident has been resolved; the full update timeline is below.

Started: Apr 16, 2026, 08:07 AM UTC
Resolved: Apr 16, 2026, 08:07 AM UTC
Duration: —
Detected by Pingoru: Apr 16, 2026, 08:07 AM UTC

Affected components

Utilities Register - Electricity

Update timeline

resolved Apr 16, 2026, 08:07 AM UTC

Our supplier experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 00:57 - 16/04/2026 03:40 BST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]