GBG incident

Service Incident for - GreenID - DVS - Medicare Card, DVS - Australian Passport, DVS - Medicare Card

GBG experienced a critical incident on April 16, 2026 affecting DVS - Australian Passport and DVS - Medicare Card, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started: Apr 16, 2026, 07:46 PM UTC
Resolved: Apr 16, 2026, 11:16 PM UTC
Duration: 3h 30m
Detected by Pingoru: Apr 16, 2026, 07:46 PM UTC

Affected components

DVS - Australian PassportDVS - Medicare Card

Update timeline

investigating Apr 16, 2026, 07:46 PM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved Apr 16, 2026, 11:16 PM UTC

This incident has been resolved. Start Date and Time 17 April 2026 — 2:49AM AEST End Date and Time 17 April 2026 — 6:26AM AEST