pingoru pingoru Fusion Networks had 8 outages in the last 2 years totaling 43h 12m of downtime, averaging 0.3 incidents per month.
There were 8 Fusion Networks outages since March 14, 2025 totaling 43h 12m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Monsoon rains are impacting Southern Utah County wireless customers. We anticipate that as the weather lightens the wireless stability will improve.
We are continuing to monitor for any further issues.
This incident has been resolved.
Customers utilizing a UTOPIA fiber line may be experiencing issues. Our networking team is working with their engineers to identify the underlying issue.
Network engineers determined there was an issue with one of utopia's core routers at a regional data center. The issue with this device caused customers using Utopia fiber to lose connectivity for approximately 7 minutes. At this point all customer service should be restored. We are continuing to work with their engineering team to identify the underlying cause of the issue and will continue to post updates as we receive them.
We confirmed with UTOPIA engineers that the issue was a router reboot on their data center gear at a regional data center. Service was impacted for UTOPIA customers for approximately 7 minutes. We do not anticipate further issues with this connection as a result of this incident.
The transit fiber between Elk Ridge and SLC is down. Crews are en route to site to investigate and repair. Fiber customers in Elk Ridge are currently experiencing an outage.
Network have diverted traffic out a secondary link. Service may continue to be degraded, but should be online. Technicians are continuing to identify transport issue between Elk Ridge and SLC.
Crews are continuing to work on restoring the primary line. Traffic remains routed over the secondary link. Service should be operational, but performance may still feel degraded.
Engineers have identified and resolved the issue with the primary transit line. All services have been restored, and we are continuing to monitor the network. If you are a customer in Elk Ridge and you are still experiencing issues, please try rebooting your router. If the issue persists, please contact us at 801-821-4785 or [email protected]
This incident has been resolved.
Fusion customers who receive service through UTOPIA are experiencing intermittent 2 to 3 minute outages every several hours. UTOPIA is having an issue with their hardware in the datacenter where they meet Fusion Networks. Their hardware is rebooting, which is causing customer internet to drop for 2 to 3 minutes until their hardware comes back online Fusion Engineers have engaged with UTOPIA engineers who have told us they are working to repair/replace the failing hardware on their end. We will continue to update this status page as we receive updates.
Fusion Networks and UTOPIA Fiber engineers will be replacing the defective equipment tonight. Customers should expect an outage of 10 to 15 minutes sometime between 10pm and midnight as this emergency maintenance to replace the defective equipment takes place.
Fusion worked with UTOPIA engineers as they replaced their failing hardware. Customers receiving internet through UTOPIA were without internet from 9:59 pm until 10:03 pm. Engineers are monitoring the fix to ensure reliable performance.
Fusion Engineers have not seen any issues in the overnight hours. We will continue to monitor throughout the day.
This incident has been resolved.
An issue with an edge router at the core in Salt Lake City caused customers to intermittently lose internet for approximately 1 hour in the overnight hours. We are continuing to monitor the situation, but it appears that a scheduled script may have triggered a feedback loop that caused the issue. We have applied a temporary fix and our engineers are monitoring the situation closely. We are also planning a core overhaul that will replace the current infrastructure with upgraded hardware. We anticipate that this upgrade will offer significantly more capacity than the existing solution and should be a more permanent fix to last nights issue. We apologize for the inconvenience that this outage caused; as mentioned before we are monitoring the situation closely.
There was a DDoS incident at a regional data center in Salt Lake City. This issue affected inbound and outbound traffic for multiple internet providers in the State of Utah, and caused severe packet loss and internet outage. Fusion Networks was able to re-route traffic around this connection in the affected data center and service was restored as of 10:28 am MST. If you are still having issues, please contact our support team at 801.821.4785.
We are actively investigating degraded preformance for select customers in Elk Ridge.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers are reporting issues with internet being laggy or not supporting video calls. It appears there may be an issue on the global network routing traffic through Denver on an upstream provider. Engineers are currently reviewing the situation and are looking for an alternative route for network traffic. We will provide additional information as it becomes available.
Engineers have diverted traffic out a new upstream route; customers should not currently be seeing any issues. We are continuing to monitor the situation.
Network engineers have been monitoring network performance and traffic flow seems normal. We will continue to monitor the situation, but the issue seems to be resolved. Customers experiencing an issue should contact our support team at 801.821.4785 or at [email protected]