Resolved after 7 hours 58 minutes, affecting Fusion Internet, on April 1, 2026.
Engineers have identified and resolved the issue with the primary transit line. All services have been restored, and we are continuing to monitor the network. If you are a customer in Elk Ridge and you are still experiencing issues, please try rebooting your router. If the issue persists, please contact us at 801-821-4785 or [email protected]
Affected components
Update timeline
- identified Apr 01, 2026, 06:24 PM UTC
The transit fiber between Elk Ridge and SLC is down. Crews are en route to site to investigate and repair. Fiber customers in Elk Ridge are currently experiencing an outage.
- identified Apr 01, 2026, 06:39 PM UTC
Network have diverted traffic out a secondary link. Service may continue to be degraded, but should be online. Technicians are continuing to identify transport issue between Elk Ridge and SLC.
- identified Apr 01, 2026, 08:04 PM UTC
Crews are continuing to work on restoring the primary line. Traffic remains routed over the secondary link. Service should be operational, but performance may still feel degraded.
- monitoring Apr 01, 2026, 09:03 PM UTC
Engineers have identified and resolved the issue with the primary transit line. All services have been restored, and we are continuing to monitor the network. If you are a customer in Elk Ridge and you are still experiencing issues, please try rebooting your router. If the issue persists, please contact us at 801-821-4785 or [email protected]
- resolved Apr 02, 2026, 02:23 AM UTC
This incident has been resolved.
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