Resolved after 1 day, affecting Fusion Internet, on January 20, 2026.
Fusion Engineers have not seen any issues in the overnight hours. We will continue to monitor throughout the day.
Affected components
Update timeline
- identified Jan 20, 2026, 03:26 AM UTC
Fusion customers who receive service through UTOPIA are experiencing intermittent 2 to 3 minute outages every several hours. UTOPIA is having an issue with their hardware in the datacenter where they meet Fusion Networks. Their hardware is rebooting, which is causing customer internet to drop for 2 to 3 minutes until their hardware comes back online Fusion Engineers have engaged with UTOPIA engineers who have told us they are working to repair/replace the failing hardware on their end. We will continue to update this status page as we receive updates.
- identified Jan 20, 2026, 03:48 AM UTC
Fusion Networks and UTOPIA Fiber engineers will be replacing the defective equipment tonight. Customers should expect an outage of 10 to 15 minutes sometime between 10pm and midnight as this emergency maintenance to replace the defective equipment takes place.
- monitoring Jan 20, 2026, 06:13 AM UTC
Fusion worked with UTOPIA engineers as they replaced their failing hardware. Customers receiving internet through UTOPIA were without internet from 9:59 pm until 10:03 pm. Engineers are monitoring the fix to ensure reliable performance.
- monitoring Jan 20, 2026, 02:35 PM UTC
Fusion Engineers have not seen any issues in the overnight hours. We will continue to monitor throughout the day.
- resolved Jan 21, 2026, 03:34 AM UTC
This incident has been resolved.
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