Resolved after 2 hours 51 minutes, affecting Fusion Internet, on March 14, 2025.
Network engineers have been monitoring network performance and traffic flow seems normal. We will continue to monitor the situation, but the issue seems to be resolved. Customers experiencing an issue should contact our support team at 801.821.4785 or at [email protected]
Affected components
Update timeline
- investigating Mar 14, 2025, 04:43 PM UTC
Customers are reporting issues with internet being laggy or not supporting video calls. It appears there may be an issue on the global network routing traffic through Denver on an upstream provider. Engineers are currently reviewing the situation and are looking for an alternative route for network traffic. We will provide additional information as it becomes available.
- investigating Mar 14, 2025, 05:07 PM UTC
Engineers have diverted traffic out a new upstream route; customers should not currently be seeing any issues. We are continuing to monitor the situation.
- resolved Mar 14, 2025, 07:34 PM UTC
Network engineers have been monitoring network performance and traffic flow seems normal. We will continue to monitor the situation, but the issue seems to be resolved. Customers experiencing an issue should contact our support team at 801.821.4785 or at [email protected]
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