Resolved after 3 hours 36 minutes, affecting Fusion Internet, on May 19, 2026.
We confirmed with UTOPIA engineers that the issue was a router reboot on their data center gear at a regional data center. Service was impacted for UTOPIA customers for approximately 7 minutes. We do not anticipate further issues with this connection as a result of this incident.
Affected components
Update timeline
- investigating May 19, 2026, 05:25 PM UTC
Customers utilizing a UTOPIA fiber line may be experiencing issues. Our networking team is working with their engineers to identify the underlying issue.
- identified May 19, 2026, 05:41 PM UTC
Network engineers determined there was an issue with one of utopia's core routers at a regional data center. The issue with this device caused customers using Utopia fiber to lose connectivity for approximately 7 minutes. At this point all customer service should be restored. We are continuing to work with their engineering team to identify the underlying cause of the issue and will continue to post updates as we receive them.
- resolved May 19, 2026, 09:01 PM UTC
We confirmed with UTOPIA engineers that the issue was a router reboot on their data center gear at a regional data center. Service was impacted for UTOPIA customers for approximately 7 minutes. We do not anticipate further issues with this connection as a result of this incident.
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