Resolved after 1 hour, on October 14, 2025.
An issue with an edge router at the core in Salt Lake City caused customers to intermittently lose internet for approximately 1 hour in the overnight hours. We are continuing to monitor the situation, but it appears that a scheduled script may have triggered a feedback loop that caused the issue. We have applied a temporary fix and our engineers are monitoring the situation closely. We are also planning a core overhaul that will replace the current infrastructure with upgraded hardware. We anticipate that this upgrade will offer significantly more capacity than the existing solution and should be a more permanent fix to last nights issue. We apologize for the inconvenience that this outage caused; as mentioned before we are monitoring the situation closely.
Update timeline
- resolved Oct 14, 2025, 01:04 PM UTC
An issue with an edge router at the core in Salt Lake City caused customers to intermittently lose internet for approximately 1 hour in the overnight hours. We are continuing to monitor the situation, but it appears that a scheduled script may have triggered a feedback loop that caused the issue. We have applied a temporary fix and our engineers are monitoring the situation closely. We are also planning a core overhaul that will replace the current infrastructure with upgraded hardware. We anticipate that this upgrade will offer significantly more capacity than the existing solution and should be a more permanent fix to last nights issue. We apologize for the inconvenience that this outage caused; as mentioned before we are monitoring the situation closely.
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