Funnel Leasing Outage History

Funnel Leasing is up right now

Pingoru has recorded 21 incidents for Funnel Leasing: 18 in the last 12 months and 4 in the last 90 days.

Source: status.funnelleasing.com

21incidents recorded

18last 12 months

4last 90 days

3 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Funnel Leasing in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Month	Incidents	Hours with an open incident
April 2026	4	6 of 720 (1%)
May 2026	0	0 of 744 (0%)
June 2026	1	3 of 720 (0%)
July 2026	1	1 of 744 (0%)
August 2026	0	3 of 744 (0%)
September 2026	2	3 of 720 (0%)
October 2026	1	1 of 514 (0%)

Incidents, newest first

Minor October 21, 2026 Electronic Signature Service Disruption (Dropbox Sign) 41m Document Signing

Started Oct 21, 2026, 04:05 PM UTC· resolved Oct 21, 2026, 04:47 PM UTC

identified Oct 21, 2026, 04:05 PM UTC

We are currently experiencing disruptions to electronic signature functionality due to an ongoing outage affecting our third-party provider, Dropbox Sign. Dropbox Sign has temporarily taken its services offline as a precaution while addressing critical security vulnerabilities. As a result, customers may be unable to send, access, or sign lease documents through Funnel. We are closely following Dropbox Sign's recovery efforts and will provide updates as services become available again. You can follow the provider's progress on the Dropbox Sign Status Page: https://status.hellosign.com/incidents/r2d5pw74grzl. We apologize for the inconvenience.
resolved Oct 21, 2026, 04:47 PM UTC

Dropbox Sign has recovered from the service disruption. Our team has tested and verified that all affected functionality is operating normally. The incident is now resolved. We will continue to monitor the integration to ensure stability. We apologize for any inconvenience caused.

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Minor September 23, 2026 Degraded Site Performance 1h 50m General Status

Started Sep 23, 2026, 06:21 PM UTC· resolved Sep 23, 2026, 08:12 PM UTC

investigating Sep 23, 2026, 06:21 PM UTC

We’re currently investigating reports of degraded web performance. Our team is actively working to identify the cause and restore normal performance. We’ll provide another update as more information becomes available.
investigating Sep 23, 2026, 06:33 PM UTC

We are no longer observing degraded web performance. Our team is continuing to investigate and identify the root cause. We’ll provide another update as we learn more.
monitoring Sep 23, 2026, 07:39 PM UTC

Services and latency have returned to normal. Root cause has been identified and mitigated and we are monitoring.
resolved Sep 23, 2026, 08:12 PM UTC

The degradation has been fully resolved and services are fully operational.

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Minor September 1, 2026 CRM Outage 52m Fenix: Insights, Telephony & SMS

Started Sep 01, 2026, 05:03 PM UTC· resolved Sep 01, 2026, 05:56 PM UTC

monitoring Sep 01, 2026, 05:03 PM UTC

Funnel's telephony provider, Twilio, is experiencing an outage (https://status.twilio.com/). This is impacting the reliability of many telephony-based features in Funnel's CRM, including conference calls, linked devices, and missed call evaluations. We will continue to monitor for updates from Twilio, and keep customers up to date via our status page.
resolved Sep 01, 2026, 05:56 PM UTC

Twilio's outage has resolved. Our telephony-based features are now operating normally.

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Minor July 31, 2026 Identity Verification Service Disruption 3h 45m Screening, Tours

Started Jul 31, 2026, 11:20 PM UTC· resolved Aug 01, 2026, 03:05 AM UTC

identified Jul 31, 2026, 11:20 PM UTC

Summary We are currently experiencing a disruption affecting Plaid-powered identity verification for both Online Leasing and Tours. Plaid has confirmed that a recent change introduced a regression and is actively reverting it. They currently estimate that service will be restored within approximately 60 minutes. Impact During this disruption, applicants using Online Leasing and prospects scheduling Tours are unable to complete identity verification through Plaid. Workaround Applicants and prospects can continue using our manual identity verification flow while Plaid works to restore service. We understand the inconvenience and delays this may cause for your teams and customers, and we sincerely apologize for the disruption. We are closely monitoring Plaid’s recovery efforts and will provide another update as soon as service is restored or additional information becomes available.
identified Aug 01, 2026, 01:10 AM UTC

Plaid is actively working on resolving the ongoing identity verification disruption affecting Online Leasing and Tours. Some users may still encounter issues when verifying through Plaid. In the meantime, manual identity verification remains available as a workaround. We are closely tracking Plaid's fix and will provide an update as soon as we have confirmation of full recovery.
resolved Aug 01, 2026, 03:05 AM UTC

Status: Resolved Impact: Plaid Identity Verification (IDV) services were temporarily failing. Summary: Plaid has confirmed the underlying issue is resolved. Error logs have been quiet for over an hour, and operations have normalized. Next Steps: We will monitor error rates overnight and follow up with Plaid first thing in the morning to receive the full list of impacted records and reconcile user statuses prior to business hours.

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Minor June 10, 2026 BI Exports Delayed 3h 12m Reporting Data

Started Jun 10, 2026, 01:08 PM UTC· resolved Jun 10, 2026, 04:20 PM UTC

identified Jun 10, 2026, 01:08 PM UTC

BI data exports via S3 are currently delayed but expected to be updated within the next few hours.
resolved Jun 10, 2026, 04:20 PM UTC

BI Exports have been loaded successfully, and this issue is resolved.

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Minor April 10, 2026 Messaging Issue on iOS and Android Resident App 4h 11m General ResApp Status

Started Apr 10, 2026, 04:58 PM UTC· resolved Apr 10, 2026, 09:10 PM UTC

investigating Apr 10, 2026, 04:58 PM UTC

We are currently investigating an issue affecting the ability to send or reply to messages on the iOS and Android versions of the Resident App. As a workaround, renters can still log in to the web version of the Resident App to send and reply to messages. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information is available.
identified Apr 10, 2026, 06:35 PM UTC

We have identified the root cause of the issue and are working to implement a mitigation as quickly as possible. In the meantime, renters can continue to log in to the web version of the Resident App to send and reply to messages. We will provide another update once the issue has been resolved.
resolved Apr 10, 2026, 09:10 PM UTC

We have resolved the messaging issue in the iOS and Android versions of the Resident App. Renters can now use the mobile apps as expected. We appreciate your patience while our team addressed this issue.

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Minor April 7, 2026 Fenix Telephony Interruptions 1h 35m Fenix: Insights, Voice

Started Apr 07, 2026, 03:24 PM UTC· resolved Apr 07, 2026, 04:59 PM UTC

investigating Apr 07, 2026, 03:24 PM UTC

The Fenix telephony system (inbound and outbound) are not permitting calls to complete successfully.
monitoring Apr 07, 2026, 04:35 PM UTC

Telephony services are coming back online an calls are starting to go through
monitoring Apr 07, 2026, 04:43 PM UTC

Rebooted the Asterisk servers. Calls are now going through.
resolved Apr 07, 2026, 04:59 PM UTC

Fenix telephony successfully routing calls.

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Minor March 5, 2026 Fenix Insights Not Generating Transcripts 4h 40m Fenix: Insights

Started Mar 05, 2026, 05:33 PM UTC· resolved Mar 05, 2026, 10:13 PM UTC

investigating Mar 05, 2026, 05:33 PM UTC

We identified that transcripts were not be generated for calls in Fenix Insights
monitoring Mar 05, 2026, 05:43 PM UTC

We've identified the issue, implemented a fix and are starting to see transcripts get processed. System may take some time to get caught up.
monitoring Mar 05, 2026, 05:52 PM UTC

All transcripts are being processed in near-real time and the system is back to running normal. Calls between 4 March 3p EST and 5 March 12p EST that do not have a transcript will be reprocessed over the next 48 hours.
resolved Mar 05, 2026, 10:13 PM UTC

All transcripts are now being processed in near-real time and the system has returned to normal operation. Calls that are missing transcripts will be reprocessed over the next 48 hours. Please contact support if you have any questions or are experiencing further issues.

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Minor January 28, 2026 CRM Email Functionality 3h 49m Email

Started Jan 28, 2026, 06:18 PM UTC· resolved Jan 28, 2026, 10:08 PM UTC

investigating Jan 28, 2026, 06:18 PM UTC

We are currently investigating an issue that is affecting email account syncing and the ability to send and receive emails.
identified Jan 28, 2026, 06:51 PM UTC

We have identified the issue as an incident with our third-party email and calendar provider, Nylas. Their team is actively investigating, and we are monitoring for updates.
monitoring Jan 28, 2026, 07:37 PM UTC

Nylas has resolved the root cause of the issue. We are actively working to re-authenticating affected email accounts and continuing to monitor the impact.
resolved Jan 28, 2026, 10:08 PM UTC

We have completed re-authentication for affected email accounts, and our monitoring confirms the issue is resolved. Email syncing and sending/receiving are operating normally.