Funnel Leasing Outage History

Funnel Leasing is up right now

Funnel Leasing had 15 outages in the last 2 years totaling 36h 29m of downtime — averaging 0.6 incidents per month.

There were 15 Funnel Leasing outages since October 15, 2025 totaling 36h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.funnelleasing.com

Minor September 23, 2026

Degraded Site Performance

Detected by Pingoru
Sep 23, 2026, 08:12 PM UTC
Resolved
Sep 23, 2026, 08:12 PM UTC
Duration
—
Affected: General Status
Timeline · 4 updates
  1. investigating Sep 23, 2026, 06:21 PM UTC

    Status: Investigating We’re currently investigating reports of degraded web performance. Our team is actively working to identify the cause and restore normal performance. We’ll provide another update as more information becomes available. Affected components General Status (Degraded performance)

  2. investigating Sep 23, 2026, 06:33 PM UTC

    Status: Investigating We are no longer observing degraded web performance. Our team is continuing to investigate and identify the root cause. We’ll provide another update as we learn more. Affected components General Status (Operational)

  3. monitoring Sep 23, 2026, 07:39 PM UTC

    Status: Monitoring Services and latency have returned to normal. Root cause has been identified and mitigated and we are monitoring. Affected components General Status (Operational)

  4. resolved Sep 23, 2026, 08:12 PM UTC

    Status: Resolved The degradation has been fully resolved and services are fully operational. Affected components General Status (Operational)

Read the full incident report →

Minor September 1, 2026

CRM Outage

Detected by Pingoru
Sep 01, 2026, 05:56 PM UTC
Resolved
Sep 01, 2026, 05:56 PM UTC
Duration
—
Affected: Fenix: InsightsTelephony & SMS
Timeline · 2 updates
  1. monitoring Sep 01, 2026, 05:03 PM UTC

    Status: Monitoring Funnel's telephony provider, Twilio, is experiencing an outage (https://status.twilio.com/). This is impacting the reliability of many telephony-based features in Funnel's CRM, including conference calls, linked devices, and missed call evaluations. We will continue to monitor for updates from Twilio, and keep customers up to date via our status page. Affected components Fenix: Insights (Degraded performance) Telephony & SMS (Degraded performance)

  2. resolved Sep 01, 2026, 05:56 PM UTC

    Status: Resolved Twilio's outage has resolved. Our telephony-based features are now operating normally. Affected components Telephony & SMS (Operational) Fenix: Insights (Operational)

Read the full incident report →

Minor August 1, 2026

Identity Verification Service Disruption

Detected by Pingoru
Aug 01, 2026, 03:05 AM UTC
Resolved
Aug 01, 2026, 03:05 AM UTC
Duration
—
Affected: ScreeningTours
Timeline · 3 updates
  1. identified Jul 31, 2026, 11:20 PM UTC

    Status: Identified Summary We are currently experiencing a disruption affecting Plaid-powered identity verification for both Online Leasing and Tours. Plaid has confirmed that a recent change introduced a regression and is actively reverting it. They currently estimate that service will be restored within approximately 60 minutes. Impact During this disruption, applicants using Online Leasing and prospects scheduling Tours are unable to complete identity verification through Plaid. Workaround Applicants and prospects can continue using our manual identity verification flow while Plaid works to restore service. We understand the inconvenience and delays this may cause for your teams and customers, and we sincerely apologize for the disruption. We are closely monitoring Plaid’s recovery efforts and will provide another update as soon as service is restored or additional information becomes available. Affected components Screening (Degraded performance) Tours (Degraded performance)

  2. identified Aug 01, 2026, 01:10 AM UTC

    Status: Identified Plaid is actively working on resolving the ongoing identity verification disruption affecting Online Leasing and Tours. Some users may still encounter issues when verifying through Plaid. In the meantime, manual identity verification remains available as a workaround. We are closely tracking Plaid's fix and will provide an update as soon as we have confirmation of full recovery. Affected components Screening (Degraded performance) Tours (Degraded performance)

  3. resolved Aug 01, 2026, 03:05 AM UTC

    Status: Resolved Status: Resolved Impact: Plaid Identity Verification (IDV) services were temporarily failing. Summary: Plaid has confirmed the underlying issue is resolved. Error logs have been quiet for over an hour, and operations have normalized. Next Steps: We will monitor error rates overnight and follow up with Plaid first thing in the morning to receive the full list of impacted records and reconcile user statuses prior to business hours. Affected components Screening (Operational) Tours (Operational)

Read the full incident report →

Minor June 10, 2026

BI Exports Delayed

Detected by Pingoru
Jun 10, 2026, 04:20 PM UTC
Resolved
Jun 10, 2026, 04:20 PM UTC
Duration
—
Affected: Reporting Data
Timeline · 2 updates
  1. identified Jun 10, 2026, 01:08 PM UTC

    Status: Identified BI data exports via S3 are currently delayed but expected to be updated within the next few hours. Affected components Reporting Data (Partial outage)

  2. resolved Jun 10, 2026, 04:20 PM UTC

    Status: Resolved BI Exports have been loaded successfully, and this issue is resolved. Affected components Reporting Data (Operational)

Read the full incident report →

Minor April 10, 2026

Messaging Issue on iOS and Android Resident App

Detected by Pingoru
Apr 10, 2026, 09:10 PM UTC
Resolved
Apr 10, 2026, 09:10 PM UTC
Duration
—
Affected: General ResApp Status
Timeline · 3 updates
  1. investigating Apr 10, 2026, 04:58 PM UTC

    Status: Investigating We are currently investigating an issue affecting the ability to send or reply to messages on the iOS and Android versions of the Resident App. As a workaround, renters can still log in to the web version of the Resident App to send and reply to messages. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information is available. Affected components General ResApp Status (Degraded performance)

  2. identified Apr 10, 2026, 06:35 PM UTC

    Status: Identified We have identified the root cause of the issue and are working to implement a mitigation as quickly as possible. In the meantime, renters can continue to log in to the web version of the Resident App to send and reply to messages. We will provide another update once the issue has been resolved. Affected components General ResApp Status (Degraded performance)

  3. resolved Apr 10, 2026, 09:10 PM UTC

    Status: Resolved We have resolved the messaging issue in the iOS and Android versions of the Resident App. Renters can now use the mobile apps as expected. We appreciate your patience while our team addressed this issue. Affected components General ResApp Status (Operational)

Read the full incident report →

Minor April 7, 2026

Fenix Telephony Interruptions

Detected by Pingoru
Apr 07, 2026, 04:59 PM UTC
Resolved
Apr 07, 2026, 04:59 PM UTC
Duration
—
Affected: Fenix: InsightsVoice
Timeline · 4 updates
  1. investigating Apr 07, 2026, 03:24 PM UTC

    Status: Investigating The Fenix telephony system (inbound and outbound) are not permitting calls to complete successfully. Affected components Fenix: Insights (Partial outage) Voice (Full outage)

  2. monitoring Apr 07, 2026, 04:35 PM UTC

    Status: Monitoring Telephony services are coming back online an calls are starting to go through Affected components Fenix: Insights (Operational) Voice (Operational)

  3. monitoring Apr 07, 2026, 04:43 PM UTC

    Status: Monitoring Rebooted the Asterisk servers. Calls are now going through. Affected components Fenix: Insights (Operational) Voice (Operational)

  4. resolved Apr 07, 2026, 04:59 PM UTC

    Status: Resolved Fenix telephony successfully routing calls. Affected components Fenix: Insights (Operational) Voice (Operational)

Read the full incident report →

Minor March 5, 2026

Fenix Insights Not Generating Transcripts

Detected by Pingoru
Mar 05, 2026, 10:13 PM UTC
Resolved
Mar 05, 2026, 10:13 PM UTC
Duration
—
Affected: Fenix: Insights
Timeline · 4 updates
  1. investigating Mar 05, 2026, 05:33 PM UTC

    Status: Investigating We identified that transcripts were not be generated for calls in Fenix Insights Affected components Fenix: Insights (Partial outage)

  2. monitoring Mar 05, 2026, 05:43 PM UTC

    Status: Monitoring We've identified the issue, implemented a fix and are starting to see transcripts get processed. System may take some time to get caught up. Affected components Fenix: Insights (Degraded performance)

  3. monitoring Mar 05, 2026, 05:52 PM UTC

    Status: Monitoring All transcripts are being processed in near-real time and the system is back to running normal. Calls between 4 March 3p EST and 5 March 12p EST that do not have a transcript will be reprocessed over the next 48 hours. Affected components Fenix: Insights (Degraded performance)

  4. resolved Mar 05, 2026, 10:13 PM UTC

    Status: Resolved All transcripts are now being processed in near-real time and the system has returned to normal operation. Calls that are missing transcripts will be reprocessed over the next 48 hours. Please contact support if you have any questions or are experiencing further issues. Affected components Fenix: Insights (Operational)

Read the full incident report →

Minor January 28, 2026

CRM Email Functionality

Detected by Pingoru
Jan 28, 2026, 10:08 PM UTC
Resolved
Jan 28, 2026, 10:08 PM UTC
Duration
—
Affected: Email
Timeline · 4 updates
  1. investigating Jan 28, 2026, 06:18 PM UTC

    Status: Investigating We are currently investigating an issue that is affecting email account syncing and the ability to send and receive emails. Affected components Email (Degraded performance)

  2. identified Jan 28, 2026, 06:51 PM UTC

    Status: Identified We have identified the issue as an incident with our third-party email and calendar provider, Nylas. Their team is actively investigating, and we are monitoring for updates. Affected components Email (Degraded performance)

  3. monitoring Jan 28, 2026, 07:37 PM UTC

    Status: Monitoring Nylas has resolved the root cause of the issue. We are actively working to re-authenticating affected email accounts and continuing to monitor the impact. Affected components Email (Degraded performance)

  4. resolved Jan 28, 2026, 10:08 PM UTC

    Status: Resolved We have completed re-authentication for affected email accounts, and our monitoring confirms the issue is resolved. Email syncing and sending/receiving are operating normally. Affected components Email (Operational)

Read the full incident report →