Partial Service Outage

Update timeline

1. investigating Oct 20, 2026, 01:20 PM UTC

   We’re currently experiencing degraded performance issues with for a subset of customers . Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

2. identified Oct 20, 2026, 01:27 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Oct 20, 2026, 02:11 PM UTC

   We identified the problem to be caused by the underlying infrastructure of the cloud provider.

4. identified Oct 20, 2026, 02:42 PM UTC

   We remain in close contact with our cloud infrastructure provider as they work to resolve the underlying infrastructure issue. Some customers may continue to experience degraded performance or service interruptions. We are closely monitoring the situation and will provide further updates as soon as new information becomes available. We apologize for the continued inconvenience and appreciate your patience.

5. monitoring Oct 20, 2026, 03:10 PM UTC

   The infrastructure issue at our cloud provider has been mitigated, and all affected FTAPI Cloud instances are now back online. Our team is closely monitoring the systems to ensure that all services are functioning correctly and remain stable. We will provide a final update once normal operations have been fully verified. We apologize for the disruption and thank you for your patience and understanding.

6. resolved Oct 20, 2026, 03:36 PM UTC

   The issue caused by the underlying infrastructure of our cloud provider has been resolved. All affected FTAPI Cloud instances are back online, and normal service availability has been restored. We apologize for any inconvenience caused and thank you for your patience and understanding.