Freshsales incident

Degraded Performance

Resolved after 6 hours 53 minutes, affecting Incoming Emails and Outgoing Emails and 1 more, on December 14, 2020.

resolved Dec 15, 2020, 06:23 AM UTC

All issues with email delivery to Gmail addresses have been resolved. We are closely monitoring the same.

Started
Dec 14, 2020, 11:30 PM UTC
Resolved
Dec 15, 2020, 06:23 AM UTC
Duration
6h 53m
Detected by Pingoru
Dec 14, 2020, 11:30 PM UTC

Affected components

Incoming EmailsOutgoing EmailsIncoming EmailsOutgoing EmailsIncoming EmailsOutgoing EmailsIncoming EmailsOutgoing Emails

Update timeline

  1. investigating Dec 14, 2020, 11:30 PM UTC

    We are facing issues with email delivery to Gmail email addresses due to an outage in Gmail services. Google is working on resolving the issue and we are closely following up. More updates to follow.

  2. investigating Dec 15, 2020, 04:01 AM UTC

    Google has resolved the issue with email delivery and we are working with our email team to completely restore the email delivery to Gmail email addresses. More updates to follow.

  3. resolved Dec 15, 2020, 06:23 AM UTC

    All issues with email delivery to Gmail addresses have been resolved. We are closely monitoring the same.

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