Freshsales incident

Degraded Performance

Resolved after 2 hours 50 minutes, affecting Search, on November 20, 2020.

resolved Nov 20, 2020, 05:35 AM UTC

The AWS team has rolled out a fix for the issue. Our engineering team is closely monitoring the service.

Started
Nov 20, 2020, 02:45 AM UTC
Resolved
Nov 20, 2020, 05:35 AM UTC
Duration
2h 50m
Detected by Pingoru
Nov 20, 2020, 02:45 AM UTC

Affected components

Search

Update timeline

  1. investigating Nov 20, 2020, 02:45 AM UTC

    Due to increased errors in the Amazon Kinesis Data Streams Service the Search functionality is being impacted. Our team is in touch with AWS regarding the issue. Updates to follow.

  2. resolved Nov 20, 2020, 05:35 AM UTC

    The AWS team has rolled out a fix for the issue. Our engineering team is closely monitoring the service.

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