Freshsales incident

Degraded Perfomance

Resolved after 4 hours 15 minutes, affecting Outgoing Emails and Outgoing Emails and 1 more, on October 21, 2020.

resolved Oct 21, 2020, 07:55 AM UTC

All issues with the email delivery are fixed now. We are closely monitoring it from our end.

Started
Oct 21, 2020, 03:40 AM UTC
Resolved
Oct 21, 2020, 07:55 AM UTC
Duration
4h 15m
Detected by Pingoru
Oct 21, 2020, 03:40 AM UTC

Affected components

Outgoing EmailsOutgoing EmailsOutgoing EmailsOutgoing Emails

Update timeline

  1. investigating Oct 21, 2020, 03:40 AM UTC

    Emails carrying export of reports from the Analytics module is not working Our engineers are working on this with high priority.

  2. investigating Oct 21, 2020, 05:47 AM UTC

    Emails carrying export of reports from the Analytics module is not working. Our engineers are working on this with high priority. We are closely working with the email team to fix this issue and observed that we are receiving scheduled emails. Updates to follow

  3. resolved Oct 21, 2020, 07:55 AM UTC

    All issues with the email delivery are fixed now. We are closely monitoring it from our end.

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