Freshsales incident

Degraded Performance

Resolved after 55 minutes, affecting Web App and Web App, on June 4, 2021.

resolved Jun 04, 2021, 08:55 AM UTC

The issue with respect to the 400 Error has been resolved. Going forward, tokens will be authenticated without any issues.

Started
Jun 04, 2021, 08:00 AM UTC
Resolved
Jun 04, 2021, 08:55 AM UTC
Duration
55m
Detected by Pingoru
Jun 04, 2021, 08:00 AM UTC

Affected components

Web AppWeb App

Update timeline

  1. investigating Jun 04, 2021, 08:00 AM UTC

    Ongoing issues with the OAuth and API tokens for the accounts situated in the AU and IND region, hence users would be displayed with an 400 Error. The best hands on deck have been appointed to resolve this problem. Updates to follow.

  2. resolved Jun 04, 2021, 08:55 AM UTC

    The issue with respect to the 400 Error has been resolved. Going forward, tokens will be authenticated without any issues.

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