Freshsales incident

Major outage

Resolved after 24 minutes, affecting Web App and Incoming Emails and 1 more, on January 3, 2022.

resolved Jan 03, 2022, 02:28 PM UTC

We have resolved the primary issues in EU region. The services are working fine now. We still continue to see issues in product module. We regret the hindrance this has brought to you. More updates shall follow.

Started
Jan 03, 2022, 02:04 PM UTC
Resolved
Jan 03, 2022, 02:28 PM UTC
Duration
24m
Detected by Pingoru
Jan 03, 2022, 02:04 PM UTC

Affected components

Web AppIncoming EmailsOutgoing EmailsMarketplaceNotificationsIntegrationsSearchReportsFreddy AI/MLCPQ

Update timeline

  1. investigating Jan 03, 2022, 02:04 PM UTC

    We are facing a network connectivity issue in our servers which is causing downtime for Freshsales in EU region. We are working to resolve it at the earliest. Updates to follow

  2. resolved Jan 03, 2022, 02:28 PM UTC

    We have resolved the primary issues in EU region. The services are working fine now. We still continue to see issues in product module. We regret the hindrance this has brought to you. More updates shall follow.

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