Freshsales incident

Major outage

Resolved after 1 hour 19 minutes, affecting Web App and Incoming Emails and 1 more, on January 3, 2022.

resolved Jan 03, 2022, 05:24 PM UTC

The issues are fixed and the services are working fine in AU region. We are closely monitoring it.

Started
Jan 03, 2022, 04:05 PM UTC
Resolved
Jan 03, 2022, 05:24 PM UTC
Duration
1h 19m
Detected by Pingoru
Jan 03, 2022, 04:05 PM UTC

Affected components

Web AppIncoming EmailsOutgoing EmailsMarketplaceNotificationIntegrationsSearchReportsFreddy AI/MLCPQ

Update timeline

  1. investigating Jan 03, 2022, 04:05 PM UTC

    We are facing a network connectivity issue in our servers which is causing downtime for Freshsales in AU region. We are working to resolve it at the earliest; Updates to follow

  2. resolved Jan 03, 2022, 05:24 PM UTC

    The issues are fixed and the services are working fine in AU region. We are closely monitoring it.

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