Freshsales incident

Intermittent Issues with Email Service

Resolved after 6 hours 1 minute, affecting Incoming Emails and Outgoing Emails and 1 more, on January 31, 2022.

resolved Jan 31, 2022, 01:51 PM UTC

We have resolved this issue related to our email service. All the impacted services are working fine and the delayed emails during the issue window are expected to flow through now. We understand this issue has affected our valued customers and users, and we sincerely apologize for that.

Started
Jan 31, 2022, 07:50 AM UTC
Resolved
Jan 31, 2022, 01:51 PM UTC
Duration
6h 1m
Detected by Pingoru
Jan 31, 2022, 07:50 AM UTC

Affected components

Incoming EmailsOutgoing EmailsNotificationsIncoming EmailsOutgoing EmailsNotificationsIncoming EmailsOutgoing EmailsNotificationIncoming Emails

Update timeline

  1. investigating Jan 31, 2022, 07:50 AM UTC

    We are currently facing some intermittent performance issues with the email service. Some customers might face slow delivery of emails. Our specialists are currently working to resolve this at the earliest. We sincerely regret the inconvenience caused.

  2. investigating Jan 31, 2022, 10:30 AM UTC

    We are currently facing some intermittent performance issues with the email service. Some customers might face slow delivery of emails. Our specialists are currently working to resolve this at the earliest. We sincerely regret the inconvenience caused. We will update you as soon as more information is available.

  3. resolved Jan 31, 2022, 01:51 PM UTC

    We have resolved this issue related to our email service. All the impacted services are working fine and the delayed emails during the issue window are expected to flow through now. We understand this issue has affected our valued customers and users, and we sincerely apologize for that.

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