Freshsales incident
Issues with receiving and sending emails via Outlook
Resolved after 17 hours 16 minutes, affecting Incoming Emails and Outgoing Emails and 1 more, on June 21, 2022.
The mail issue has been fixed and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us
Affected components
Update timeline
- investigating Jun 21, 2022, 09:24 AM UTC
We’re currently facing issues with fetching emails via IMAP and sending outgoing emails via SMTP because of a Microsoft office 365 outage (https://portal.office.com/servicestatus). We have raised it internally with them and Microsoft has acknowledged the same. We will keep this thread posted on further updates
- investigating Jun 21, 2022, 12:00 PM UTC
We are currently awaiting further updates while our email team is liaising with Microsoft Office 365 Team to mitigate the severity of the issue. More updates to follow.
- investigating Jun 21, 2022, 02:42 PM UTC
The mail issue has been getting restored with Microsoft office 365. We are closely coordinating with the service provider to fix the issue.
- investigating Jun 21, 2022, 04:47 PM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More update to follow
- investigating Jun 21, 2022, 08:30 PM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.
- investigating Jun 22, 2022, 01:17 AM UTC
Our engineering team is closely working with Microsoft office 365 to restore all services back to normal. More updates to follow.
- resolved Jun 22, 2022, 02:40 AM UTC
The mail issue has been fixed and our systems are back to normal now. Please reach out to our support team if you are facing any issues. We will continue monitoring our systems. Thanks for holding on with us
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