Freshsales incident

Error activating users

Resolved after 14 hours 25 minutes, affecting Web App and Web App and 1 more, on August 2, 2022.

investigating Aug 03, 2022, 05:55 AM UTC

Our engineering team has identified the issue and has deployed a fix. We are continuing to monitor the application performance and the issue will be resolved shortly.

Started
Aug 02, 2022, 03:45 PM UTC
Resolved
Aug 03, 2022, 06:10 AM UTC
Duration
14h 25m
Detected by Pingoru
Aug 02, 2022, 03:45 PM UTC

Affected components

Web AppWeb AppWeb AppWeb App

Update timeline

  1. investigating Aug 02, 2022, 03:45 PM UTC

    Few users would be experiencing issues with the Account Activation. Our engineering team is working on it with high priority and we will keep you posted with further updates.

  2. investigating Aug 03, 2022, 02:30 AM UTC

    Our engineering team has identified the issue and fix is currently being prepared. We will keep you posted with timely updates.

  3. investigating Aug 03, 2022, 04:15 AM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  4. investigating Aug 03, 2022, 05:55 AM UTC

    Our engineering team has identified the issue and has deployed a fix. We are continuing to monitor the application performance and the issue will be resolved shortly.

  5. resolved Aug 03, 2022, 06:10 AM UTC

    The issue has been resolved and you can activate your accounts now.

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