Resolved after 5 hours 2 minutes, affecting Integrations and Integrations, on January 31, 2023.
Our backend team has resolved the problems with the impacted components in Freshchat, it should now be working smoothly, and we’re keeping a close eye on the application
Affected components
Update timeline
- investigating Jan 31, 2023, 10:58 AM UTC
For a sub set of customers using Freshchat integration, new users may not be able to use chat widget. Existing end users can still continue to chat with agents. We are aware of the problem and our engineers are recovering this issue.
- resolved Jan 31, 2023, 04:00 PM UTC
Our backend team has resolved the problems with the impacted components in Freshchat, it should now be working smoothly, and we’re keeping a close eye on the application
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