Freshsales incident

Degraded Performance in Analytics

Resolved after 33 minutes, affecting Reports, on February 23, 2023.

investigating Feb 23, 2023, 05:17 AM UTC

We are facing a degraded performance with our Analytics module, the customer will face a delay when accessing the Analytics dashboard, but there is no data loss expected. we have identified the issue and working towards a fix.

Started
Feb 23, 2023, 05:17 AM UTC
Resolved
Feb 23, 2023, 05:50 AM UTC
Duration
33m
Detected by Pingoru
Feb 23, 2023, 05:17 AM UTC

Affected components

Reports

Update timeline

  1. investigating Feb 23, 2023, 05:17 AM UTC

    We are facing a degraded performance with our Analytics module, the customer will face a delay when accessing the Analytics dashboard, but there is no data loss expected. we have identified the issue and working towards a fix.

  2. resolved Feb 23, 2023, 05:50 AM UTC

    Team has fixed the issue and the Analytics dashboard is functional now.

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