Freshsales incident

Issue in viewing older emails

Resolved after 21 hours 56 minutes, affecting Incoming Emails and Outgoing Emails, on March 14, 2023.

resolved Mar 15, 2023, 07:54 AM UTC

Issue with emails have been resolved and Customers should now be able to view all of their emails. We regret the inconvenience.

Started
Mar 14, 2023, 09:58 AM UTC
Resolved
Mar 15, 2023, 07:54 AM UTC
Duration
21h 56m
Detected by Pingoru
Mar 14, 2023, 09:58 AM UTC

Affected components

Incoming EmailsOutgoing Emails

Update timeline

  1. investigating Mar 14, 2023, 09:58 AM UTC

    We are noticing an issue in the email module. Customers might be unable to view emails in the product. Our engineers are looking into this issue. We will keep you posted once the issue is resolved.

  2. resolved Mar 15, 2023, 07:54 AM UTC

    Issue with emails have been resolved and Customers should now be able to view all of their emails. We regret the inconvenience.

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