Resolved after 2 hours 55 minutes, affecting Third Party Services and Third Party Services and 1 more, on June 20, 2023.
Our telephony provider has provided a fix and we are seeing the systems recovering. We are continuing to have this closely monitored.
Affected components
Update timeline
- investigating Jun 20, 2023, 03:20 PM UTC
Our telephony provider has been facing service degradation and investigating dequeue calls drop issues. Customers may experience calls dropped very shortly after connecting. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 20, 2023, 05:11 PM UTC
Our telephony provider has provided a fix and we are seeing the systems recovering. We are continuing to have this closely monitored.
- resolved Jun 20, 2023, 06:15 PM UTC
Call drops and failures are operating normally issue got fixed and resolved.
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