Freshsales incident

Partial outage in WhatsApp campaigns

Resolved after 11 hours 48 minutes, affecting Third Party Services and Third Party Services and 1 more, on August 3, 2023.

resolved Aug 04, 2023, 07:18 AM UTC

WhatsApp API outage has been recovered and currently monitoring the situation , Current performance of WhatsApp Outgoing Message delivery is back to normal

Started
Aug 03, 2023, 07:30 PM UTC
Resolved
Aug 04, 2023, 07:18 AM UTC
Duration
11h 48m
Detected by Pingoru
Aug 03, 2023, 07:30 PM UTC

Affected components

Third Party ServicesThird Party ServicesThird Party ServicesThird Party Services

Update timeline

  1. investigating Aug 03, 2023, 07:30 PM UTC

    WhatsApp Business API is facing outage which is impacting Whatsapp Campaings from 07:00 AM IST , WhatsApp is aware of current situation and working towards resolution . More updates to follow!

  2. investigating Aug 04, 2023, 06:30 AM UTC

    We are closely working with Whatsapp team regarding this issue, More updates to follow

  3. resolved Aug 04, 2023, 07:18 AM UTC

    WhatsApp API outage has been recovered and currently monitoring the situation , Current performance of WhatsApp Outgoing Message delivery is back to normal

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