Freshsales incident

Issue with Search filters for India customers

Resolved after 6 hours 30 minutes, affecting Web App and Search, on August 28, 2023.

resolved Aug 28, 2023, 10:30 AM UTC

The search problem has been successfully resolved, and we are maintaining close monitoring to ensure its continued stability.

Started
Aug 28, 2023, 04:00 AM UTC
Resolved
Aug 28, 2023, 10:30 AM UTC
Duration
6h 30m
Detected by Pingoru
Aug 28, 2023, 04:00 AM UTC

Affected components

Web AppSearch

Update timeline

  1. investigating Aug 28, 2023, 04:00 AM UTC

    Customers might face issues in loading the LCAD filters and Search in IND region . Our engineering team is working to get this resolved as soon as possible. More updates to follow.

  2. investigating Aug 28, 2023, 09:30 AM UTC

    We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience

  3. investigating Aug 28, 2023, 10:00 AM UTC

    Our most skilled experts are actively addressing the problem and will provide updates in this space once it has been successfully resolved.

  4. resolved Aug 28, 2023, 10:30 AM UTC

    The search problem has been successfully resolved, and we are maintaining close monitoring to ensure its continued stability.

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