Resolved after 1 hour 38 minutes, affecting Incoming Emails and Outgoing Emails and 1 more, on September 27, 2023.
Our engineers have fixed the issue across the regions and the services were back to normalcy . We are closely monitoring it.
Affected components
Update timeline
- investigating Sep 27, 2023, 06:35 AM UTC
Users find difficulty in creating/updating contacts and Freshsales account , and also emails. Developers are working to fix this issues as urgent priority.
- identified Sep 27, 2023, 07:15 AM UTC
Our engineers are narrowed down the issue and we will keep you posted with the updates.
- identified Sep 27, 2023, 07:46 AM UTC
Issue has been resolved in India and Australia regions and customers in EU region might still face the issue. Our engineers are still working on the fix in EU region. We apologize for any inconvenience this may cause.
- resolved Sep 27, 2023, 08:13 AM UTC
Our engineers have fixed the issue across the regions and the services were back to normalcy . We are closely monitoring it.
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