Issue in loading the contact filters

Update timeline

1. investigating Nov 07, 2023, 06:46 AM UTC

   We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved

2. identified Nov 07, 2023, 07:46 AM UTC

   We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience

3. in progress Nov 07, 2023, 08:29 AM UTC

   Issue with the Contact filters is impacting a set of customers and we are working on resolving the same.

4. in progress Nov 07, 2023, 11:25 AM UTC

   Our engineers are actively working on resolving the issue. We apologize for any inconvenience this may cause.

5. in progress Nov 07, 2023, 01:32 PM UTC

   We have started rolling out the fix and customers will start seeing results in contact filter search gradually.

6. in progress Nov 07, 2023, 04:53 PM UTC

   Issue is resolved for most of the customers. Our engineers are working actively to resolve the issue for all the customers.

7. in progress Nov 07, 2023, 08:37 PM UTC

   issue has been resolved for the majority of our customers. Our dedicated engineering team is actively working to ensure that the issue is resolved for all remaining customers. We appreciate your patience and will provide more information once available

8. resolved Nov 07, 2023, 10:20 PM UTC

   Issue is now completely resolved for all customers. We regret for any inconvenience caused.