Resolved after 3 days 4 hours, affecting Web App and Search, on December 29, 2023.
All the accounts have been re-indexed and we are closely monitoring the system. For any further assistance please raise a ticket.
Affected components
Update timeline
- investigating Dec 29, 2023, 06:15 AM UTC
We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved
- identified Dec 29, 2023, 07:45 AM UTC
We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience
- identified Dec 29, 2023, 08:16 AM UTC
There is an ongoing issue with the Account filters that is affecting a group of customers. Our engineering teams are actively collaborating to implement a solution, which will be deployed in batches. The estimated time for completion is around 5:30 PM IST. We apologize for any inconvenience this may have caused.
- investigating Dec 29, 2023, 11:55 AM UTC
While working on the solution our team observed certain additional complexities due to which it will take longer for us to solve this issue completely. Our team is actively working on addressing the challenges and will keep you updated on the progress. We apologize for the inconvenience caused.
- in progress Dec 29, 2023, 01:52 PM UTC
Our engineers are diligently engaged in resolving the issue, and we appreciate your patience
- in progress Dec 29, 2023, 04:10 PM UTC
Our engineers are working diligently to restore the degraded services, and we will provide updates on their progress.
- in progress Dec 29, 2023, 05:30 PM UTC
Our engineers are progressing towards resolving it and anticipate completion within an estimated 8 hours. Your understanding during this time is invaluable to us.
- in progress Dec 30, 2023, 01:50 AM UTC
Our engineers are actively involved in restoring services for the impacted accounts. We'll provide another update in 24 hours or as soon as additional information becomes available.
- monitoring Dec 30, 2023, 04:30 PM UTC
The problem has been resolved by our team, and live traffic has returned to its usual state. However, there is a disruption in historical data for a specific group of customers. Our team is currently working on reconciling the old data, and we will provide an update once the process is complete.
- resolved Jan 01, 2024, 10:30 AM UTC
All the accounts have been re-indexed and we are closely monitoring the system. For any further assistance please raise a ticket.
Your product runs on more than Freshsales
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services