Freshsales incident

Performance degradation

Resolved after 9 hours 13 minutes, affecting Web App, on April 17, 2024.

resolved Apr 17, 2024, 09:49 PM UTC

Our engineers have fixed the issue and the services are back to normal,We are closely monitoring it.Thank you for your patience

Started
Apr 17, 2024, 12:36 PM UTC
Resolved
Apr 17, 2024, 09:49 PM UTC
Duration
9h 13m
Detected by Pingoru
Apr 17, 2024, 12:36 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 17, 2024, 12:36 PM UTC

    search results are not loading in LCAD modules. Our engineering team is analysing the issue.

  2. investigating Apr 17, 2024, 04:03 PM UTC

    Our engineers have identified the issue with certain jobs that were causing the queue to become congested. We are now seeing the queue size decrease, and we expect the issue to be resolved shortly.

  3. investigating Apr 17, 2024, 05:03 PM UTC

    Our engineers have narrowed down the issue, and we will keep you posted with the updates

  4. investigating Apr 17, 2024, 06:03 PM UTC

    Our Engineers have identified the issue and are working towards the resolution.

  5. investigating Apr 17, 2024, 07:03 PM UTC

    Our engineers have identified the issue and are actively working on resolving it. We appreciate your patience

  6. investigating Apr 17, 2024, 08:15 PM UTC

    Our engineers have identified the issue and are actively working on resolving it. As a result, we are now observing a decrease in the queue size. Thank you for your patience

  7. resolved Apr 17, 2024, 09:49 PM UTC

    Our engineers have fixed the issue and the services are back to normal,We are closely monitoring it.Thank you for your patience

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