Freshsales incident

Performance Degradation

Resolved after 6 hours 41 minutes, affecting Web App, on April 29, 2024.

resolved Apr 30, 2024, 05:51 AM UTC

Our engineers have fixed the issue and the services are back to normal,We are closely monitoring it.Thank you for your patience

Started
Apr 29, 2024, 11:10 PM UTC
Resolved
Apr 30, 2024, 05:51 AM UTC
Duration
6h 41m
Detected by Pingoru
Apr 29, 2024, 11:10 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 29, 2024, 11:10 PM UTC

    Search results are not loading in LCAD modules. Our engineering team is analysing the issue

  2. investigating Apr 30, 2024, 03:30 AM UTC

    We are currently facing downtime concerning the Records Global search, Records creation/update, and saved filters/views. Our product team is actively working on fixing the same and will keep you posted on the ETA as soon as possible.

  3. resolved Apr 30, 2024, 05:51 AM UTC

    Our engineers have fixed the issue and the services are back to normal,We are closely monitoring it.Thank you for your patience

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