Performance Degradation

Update timeline

1. investigating Apr 30, 2024, 06:00 PM UTC

   Search results are not loading in LCAD modules. Our engineering team is analyzing the issue

2. identified May 01, 2024, 04:30 AM UTC

   We are currently facing downtime concerning the Records Global search, Records creation/update, and saved filters/views. Our product team is actively working on fixing the same

3. in progress May 01, 2024, 05:30 AM UTC

   Our engineering team is working on it with high priority and we will keep you posted with further updates.

4. in progress May 01, 2024, 06:30 AM UTC

   We are still working on the fix in high priority, it is taking longer than anticipated. Will provide further updates on the issue at the earliest.

5. in progress May 01, 2024, 07:30 AM UTC

   We're observing signs of recovery, and our engineering team is closely monitoring the system to ensure that the issue is fully resolved. We'll continue to provide you with further updates as they become available.

6. in progress May 01, 2024, 08:30 AM UTC

   We're still experiencing downtime with our Records Global search, Records creation/update functionality, and saved filters/views for some customers. However, we are pleased to inform you that we're seeing signs of recovery, and our engineering team is working diligently to ensure a swift resolution. Rest assured, we're closely monitoring the system to ensure everything is back to normal. We'll continue to provide you with further updates as they become available.

7. in progress May 01, 2024, 09:30 AM UTC

   Our engineers are in the midst of implementing the necessary fixes to resolve the issue. We're working around the clock to restore services as soon as possible and we shall keep you posted with updates.

8. in progress May 01, 2024, 10:30 AM UTC

   We're seeing significant improvements, but some search functionalities may still be affected. Our team is focused on resolving any remaining issues. We shall keep you posted with updates.

9. monitoring May 01, 2024, 11:30 AM UTC

   Thank you for bearing with us. Service is almost fully restored, and we're conducting thorough tests to ensure stability. If you are still facing issues with Search, kindly write to [email protected] so that we can look in to in this on priority

10. resolved May 01, 2024, 11:40 AM UTC

    Our engineers have fixed the issue and the services are back to normal.Thank you for your patience