Freshsales incident

Issue with search filter

Resolved after 4 hours 21 minutes, affecting Search, on June 6, 2024.

resolved Jun 06, 2024, 02:05 PM UTC

Our engineers have fixed the issue and the services are back to normal.Thank you for your patience

Started
Jun 06, 2024, 09:43 AM UTC
Resolved
Jun 06, 2024, 02:05 PM UTC
Duration
4h 21m
Detected by Pingoru
Jun 06, 2024, 09:43 AM UTC

Affected components

Search

Update timeline

  1. investigating Jun 06, 2024, 09:43 AM UTC

    Search results are not loading in LCAD modules. Our engineering team is analysing the issue.

  2. identified Jun 06, 2024, 11:00 AM UTC

    We are currently observing delay with respect to Records Global search, Records creation/update,Saved filters/views and background activities like import contacts. Our Engineering team is actively working on fixing the same.

  3. in progress Jun 06, 2024, 12:00 PM UTC

    Our engineering team is working on it with high priority and we will keep you posted with further updates.

  4. in progress Jun 06, 2024, 01:00 PM UTC

    We've successfully stabilized our global search and filter view functionalities, so you can expect a faster and more responsive experience. We're continuing to optimize other background components, and we'll provide an update once everything is fully stabilized.

  5. resolved Jun 06, 2024, 02:05 PM UTC

    Our engineers have fixed the issue and the services are back to normal.Thank you for your patience

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