Freshsales incident

Degraded Performance in Freshsales

Resolved after 1 hour 53 minutes, affecting Integrations and Search and 1 more, on July 20, 2026.

resolved Jul 20, 2026, 04:38 PM UTC

The issue has been resolved. We will continue to monitor it to ensure stability.

Started
Jul 20, 2026, 02:45 PM UTC
Resolved
Jul 20, 2026, 04:38 PM UTC
Duration
1h 53m
Detected by Pingoru
Jul 20, 2026, 02:45 PM UTC

Affected components

IntegrationsSearchReportsCPQAnalyticsLCADWorkflows

Update timeline

  1. investigating Jul 20, 2026, 02:45 PM UTC

    We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. investigating Jul 20, 2026, 04:15 PM UTC

    Our engineering teams are actively working to mitigate the ongoing issue. We are continuing our investigation and will provide further updates as more information becomes available.

  3. resolved Jul 20, 2026, 04:38 PM UTC

    The issue has been resolved. We will continue to monitor it to ensure stability.

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