Freshmarketer Outage History

Freshmarketer is up right now

Pingoru has recorded 72 incidents for Freshmarketer: 20 in the last 12 months and 3 in the last 90 days.

Source: status.freshmarketer.com

72incidents recorded
20last 12 months
3last 90 days
3 daystypical duration

Incidents, newest first

Minor March 20, 2025 Performance Degradation with Analytics 13h 45m Analytics

Started Mar 20, 2025, 04:00 AM UTC· resolved Mar 20, 2025, 05:45 PM UTC

  1. investigating Mar 20, 2025, 04:00 AM UTC

    We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.

  2. investigating Mar 20, 2025, 10:00 AM UTC

    Our engineering team is working on it with high priority and we will keep you posted with further updates.

  3. investigating Mar 20, 2025, 03:30 PM UTC

    Our engineering team is actively involved in resolving the issue, more updates to follow.

  4. investigating Mar 20, 2025, 04:30 PM UTC

    Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.

  5. resolved Mar 20, 2025, 05:45 PM UTC

    The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.

Read the full incident report →

Major March 19, 2025 Analytics Reports are slow to load in US region 7h 8m Analytics

Started Mar 19, 2025, 02:22 PM UTC· resolved Mar 19, 2025, 09:30 PM UTC

  1. investigating Mar 19, 2025, 02:22 PM UTC

    Snowflake is having data cloud connectivity issues due to which customers using ANALYTICS are experiencing intermittent delays or timeouts while attempting to access analytics reports. Snowflake power Analytics reporting and hence customers are seeing pages slow to load in US.

  2. investigating Mar 19, 2025, 04:00 PM UTC

    Due to the ongoing issue with Snowflake, data loading will be delayed until the problem is resolved. We are collaborating closely with the Snowflake team to address the issue as quickly as possible.

  3. investigating Mar 19, 2025, 04:30 PM UTC

    According to the latest update from Snowflake, several other services within analytics are also affected. Snowflake has identified the root cause of the issue and is currently working on developing and implementing a solution to restore service.

  4. investigating Mar 19, 2025, 05:36 PM UTC

    Snowflake is continuing to work on resolving the analytics issue, and we will provide the next update as soon as we hear from the Snowflake team.

  5. investigating Mar 19, 2025, 08:30 PM UTC

    We are pleased to inform you that our analytics system has successfully recovered. Our team is currently working on data ingestion, and we anticipate resolving the status page once this process is completed. Thank you for your patience and understanding.

  6. resolved Mar 19, 2025, 09:30 PM UTC

    We are pleased to announce that the issues with our analytics system have been fully resolved. The data ingestion process has been successfully completed, and all services are now operating normally. We are continuing to have this closely monitored.

Read the full incident report →

Minor March 17, 2025 Failures in third party Integrations 1d 7h Whatsapp Campaigns, Third Party Services, Whatsapp Campaigns, Third Party Services and 4 more

Started Mar 17, 2025, 08:00 PM UTC· resolved Mar 19, 2025, 03:50 AM UTC

  1. investigating Mar 17, 2025, 08:00 PM UTC

    We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.

  2. investigating Mar 18, 2025, 02:00 PM UTC

    We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details

  3. investigating Mar 18, 2025, 06:00 PM UTC

    We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.

  4. resolved Mar 19, 2025, 03:50 AM UTC

    The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.

Read the full incident report →

Major March 3, 2025 Issue with Landing Pages 19h 6m Third Party Services, Third Party Services, Third Party Services, Third Party Services

Started Mar 03, 2025, 08:07 PM UTC· resolved Mar 04, 2025, 03:14 PM UTC

  1. investigating Mar 03, 2025, 08:07 PM UTC

    We are currently experiencing an issue with our landing pages due to outage in third-party service provider Convrrt. The landing page and contact creation via Landing page features are impacted.We are in constant communication with convrrt team to ensure the issue is resolved as soon as possible.

  2. in progress Mar 04, 2025, 08:30 AM UTC

    We are actively working with the third-party service provider, Convrrt, to resolve the issue as soon as possible and will keep you updated.

  3. in progress Mar 04, 2025, 12:30 PM UTC

    We are actively collaborating with our third-party service provider, Convrrt, to address the ongoing issue. We value your patience and will share additional updates once more information becomes available.

  4. resolved Mar 04, 2025, 03:14 PM UTC

    The issue with our landing pages due to the third-party service provider "Convrrt" has been resolved. Landing page functionality and contact creation are restored. Thank you for your patience.

Read the full incident report →

Minor February 27, 2025 Failures in third party Integrations 2d 9h Whatsapp Campaigns, Whatsapp Campaigns, Whatsapp Campaigns, Whatsapp Campaigns

Started Feb 27, 2025, 09:30 AM UTC· resolved Mar 01, 2025, 06:40 PM UTC

  1. investigating Feb 27, 2025, 09:30 AM UTC

    We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.

  2. identified Feb 27, 2025, 11:10 PM UTC

    We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details.

  3. in progress Feb 28, 2025, 09:00 AM UTC

    Our team is collaborating with the Meta team to resolve the issue, and we will share updates as soon as it is resolved.

  4. identified Feb 28, 2025, 04:24 PM UTC

    We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.

  5. identified Mar 01, 2025, 04:00 AM UTC

    We are collaborating closely with the Meta team to resolve the issue as swiftly as possible. Our team will continue monitoring the situation and will provide an update within the next 12 hours or sooner if we receive any new information.

  6. identified Mar 01, 2025, 04:00 PM UTC

    We are working closely with the Meta team to resolve the issue as quickly as possible. Our team will keep monitoring the situation and provide an update within the next 12 hours or sooner if new information becomes available.

  7. resolved Mar 01, 2025, 06:40 PM UTC

    The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.

Read the full incident report →

Major January 22, 2025 Login issues observed in agent portal 1h 33m Login, Login, Login

Started Jan 22, 2025, 07:48 AM UTC· resolved Jan 22, 2025, 09:21 AM UTC

  1. investigating Jan 22, 2025, 07:48 AM UTC

    We're currently facing issues with logging into FreshMarketer agent portal. Our Developers are working on the same. More updates to follow

  2. in progress Jan 22, 2025, 08:30 AM UTC

    Our engineering team is actively working on the issue. Further updates will be provided as we gather more information.

  3. resolved Jan 22, 2025, 09:21 AM UTC

    The issue with login has been fixed and services are now back to normal. We are continuing to have this closely monitored.

Read the full incident report →

Major January 20, 2025 Partial Outage due to our Third-Party Service 1h 17m Visitor Data Collection, Email Campaigns, Journeys, Webform Tracking Service and 8 more

Started Jan 20, 2025, 04:10 PM UTC· resolved Jan 20, 2025, 05:28 PM UTC

  1. investigating Jan 20, 2025, 04:10 PM UTC

    The third party database provider that powers Contacts and Conversation store is experiencing full outage in AU region and they are not able to serve any requests in AU region. The 3rd party provider has acknowledged the incident and they are working on restoring the services. Our engineers are closely in touch with the third party service provider. Will keep you updated

  2. resolved Jan 20, 2025, 05:28 PM UTC

    Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.

Read the full incident report →