Freshmarketer experienced a minor incident on March 20, 2025 affecting Analytics, lasting 13h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 04:00 AM UTC
We are experiencing problems with the Analytics, which is preventing customers from seeing the most recent data in their reports. Our engineering team is actively investigating the issue and will provide updates as soon as possible.
- investigating Mar 20, 2025, 10:00 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- investigating Mar 20, 2025, 03:30 PM UTC
Our engineering team is actively involved in resolving the issue, more updates to follow.
- investigating Mar 20, 2025, 04:30 PM UTC
Our third-party service provider has confirmed the issue, and our engineering team is actively working with them to resolve it. We’ll share updates as soon as we have more information.
- resolved Mar 20, 2025, 05:45 PM UTC
The third-party issue has been resolved, and normal operations have been fully restored. We appreciate your patience throughout this process and will continue to monitor the situation to ensure ongoing stability.