Freshmarketer incident

Partial Outage due to our Third-Party Service

Major Resolved View vendor source →

Freshmarketer experienced a major incident on January 20, 2025 affecting Visitor Data Collection and Email Campaigns and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 04:10 PM UTC
Resolved
Jan 20, 2025, 05:28 PM UTC
Duration
1h 17m
Detected by Pingoru
Jan 20, 2025, 04:10 PM UTC

Affected components

Visitor Data CollectionEmail CampaignsJourneysWebform Tracking ServiceEcommerceIntegration ServicesSocialWhatsapp CampaignswebappContacts

Update timeline

  1. investigating Jan 20, 2025, 04:10 PM UTC

    The third party database provider that powers Contacts and Conversation store is experiencing full outage in AU region and they are not able to serve any requests in AU region. The 3rd party provider has acknowledged the incident and they are working on restoring the services. Our engineers are closely in touch with the third party service provider. Will keep you updated

  2. resolved Jan 20, 2025, 05:28 PM UTC

    Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.