Freshmarketer experienced a minor incident on March 17, 2025 affecting Whatsapp Campaigns and Third Party Services and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 08:00 PM UTC
We are currently facing issues with the new WhatsApp onboarding integration, which may affect the onboarding process for new numbers. We are actively working with Meta to resolve the issue and will share updates as soon as more information becomes available.
- investigating Mar 18, 2025, 02:00 PM UTC
We are continuing to work closely with Meta to resolve the issue and will share further updates as soon as we have more details
- investigating Mar 18, 2025, 06:00 PM UTC
We are actively working with the Meta team to resolve the issue as quickly as possible. We will continue to monitor the situation closely and provide an update within the next 12 hours or sooner if more information becomes available.
- resolved Mar 19, 2025, 03:50 AM UTC
The issue affecting the new WhatsApp onboarding process has now been resolved. New numbers can proceed with onboarding without any disruptions. Thank you for your patience, We are closely monitoring the situation to ensure continued stability.