Resolved after 4 hours 11 minutes, affecting Social, on November 25, 2020.
The performance issues with the Facebook DM's has been addressed and normal services has been restored. We will continue to monitor for any anomalies.
Affected components
Update timeline
- investigating Nov 25, 2020, 02:00 PM UTC
We are experiencing degraded performance in the Facebook DM, Time triggers and SLA automation. Updates to follow. The root cause of the issue has been identified due to the outage faced by the Amazon Cloundwatch service. We are in touch with the AWS team to fix the issue
- resolved Nov 25, 2020, 06:11 PM UTC
The performance issues with the Facebook DM's has been addressed and normal services has been restored. We will continue to monitor for any anomalies.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services