Resolved after 2 hours 48 minutes, affecting Search, on November 20, 2020.
The AWS team has rolled out a fix for the issue. Our engineering team is closely monitoring the existing requests queue for the ticket list view page.
Affected components
Search
Update timeline
- investigating Nov 20, 2020, 02:46 AM UTC
Due to increased errors in the Amazon Kinesis Data Streams Service which is used by our search platforms, the auto-refresh for the ticket list view page has been impacted. Our team is in touch with AWS regarding the issue. Updates to follow
- resolved Nov 20, 2020, 05:34 AM UTC
The AWS team has rolled out a fix for the issue. Our engineering team is closely monitoring the existing requests queue for the ticket list view page.
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