Freshdesk incident

Degraded Performance

Resolved after 3 hours 20 minutes, affecting Email, on November 13, 2020.

resolved Nov 13, 2020, 09:34 PM UTC

The email fetching delay issue has been addressed by developers. We are monitoring the status closely.

Started
Nov 13, 2020, 06:14 PM UTC
Resolved
Nov 13, 2020, 09:34 PM UTC
Duration
3h 20m
Detected by Pingoru
Nov 13, 2020, 06:14 PM UTC

Affected components

Email

Update timeline

  1. investigating Nov 13, 2020, 06:14 PM UTC

    We are noticing delays in email fetching for customers using the custom email server feature with outlook. Our developers are looking into this. Updates to follow shortly.

  2. resolved Nov 13, 2020, 09:34 PM UTC

    The email fetching delay issue has been addressed by developers. We are monitoring the status closely.

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