Degraded Performance

Update timeline

1. investigating Oct 20, 2020, 01:00 AM UTC

   We are currently facing an issue with our email service provider and hence replies to the emails will be affected across all regions. The team is working on this with priority. Updates to follow shortly.

2. investigating Oct 20, 2020, 07:28 AM UTC

   We are working with our email service provider on this with priority. Updates to follow.

3. investigating Oct 20, 2020, 09:59 AM UTC

   We are yet to hear from our Email service provider further and are closely following up. We will keep you posted with updates.

4. investigating Oct 20, 2020, 01:03 PM UTC

   Our Email Service Provider has confirmed that the root cause has been found out and a fix is in progress. Updates to follow.

5. investigating Oct 20, 2020, 04:13 PM UTC

   Our email service provider is facing an unexpected delay in getting this fixed. We will keep you posted on further updates.

6. investigating Oct 20, 2020, 04:16 PM UTC

   Our email service provider is working on the resolution but unfortunately there has been an unexpected delay with the fix. We will keep you posted on further updates.

7. investigating Oct 20, 2020, 10:07 PM UTC

   Our email service provider is actively working on fixing the issue and we are closely working with them to resolve this at the earliest. We will keep you posted on further updates.

8. investigating Oct 21, 2020, 02:15 AM UTC

   We are still facing issues with email delivery in Freshdesk and are working closely with our email service provider to get this fixed. Updates to follow.

9. investigating Oct 21, 2020, 02:33 AM UTC

   Issues with email delivery on replies and outbound emails in Freshdesk are fixed. We are facing intermittent issues with report export emails and are working on the fix. More updates to follow.

10. resolved Oct 21, 2020, 06:48 AM UTC

    All issues with the email delivery are fixed now. We are closely monitoring it from our end.