Freshdesk incident

Degraded Performance

Resolved after 2 hours 18 minutes, affecting Social, on October 16, 2020.

resolved Oct 16, 2020, 04:23 PM UTC

Issues pertaining to Twitter ticket replies is fixed and we are closely monitoring it.

Started
Oct 16, 2020, 02:05 PM UTC
Resolved
Oct 16, 2020, 04:23 PM UTC
Duration
2h 18m
Detected by Pingoru
Oct 16, 2020, 02:05 PM UTC

Affected components

Social

Update timeline

  1. investigating Oct 16, 2020, 02:05 PM UTC

    Customers may face delay in Twitter ticket replies in US region, we are working on it; updates to follow.

  2. resolved Oct 16, 2020, 04:23 PM UTC

    Issues pertaining to Twitter ticket replies is fixed and we are closely monitoring it.

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