Freshdesk incident

Degraded performance

Resolved after 2 hours, affecting Social and Social and 1 more, on October 15, 2020.

investigating Oct 15, 2020, 09:30 PM UTC

There is an Outage in Twitter due to which users might face issues in Incoming Tweets to Freshdesk. We are working on high priority with service provider to have this fixed.

Started
Oct 15, 2020, 09:30 PM UTC
Resolved
Oct 15, 2020, 11:30 PM UTC
Duration
2h
Detected by Pingoru
Oct 15, 2020, 09:30 PM UTC

Affected components

SocialSocialSocialSocial

Update timeline

  1. investigating Oct 15, 2020, 09:30 PM UTC

    There is an Outage in Twitter due to which users might face issues in Incoming Tweets to Freshdesk. We are working on high priority with service provider to have this fixed.

  2. resolved Oct 15, 2020, 11:30 PM UTC

    Issue with our service provider has been fixed. We are closely monitoring it.

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