Resolved after 1 day 9 hours, affecting Agent Portal and Agent Portal and 1 more, on November 4, 2020.
Thank you for your patience. The issue has been mitigated, we will continue working to strengthen our services. In case you have any queries please feel free to reach out to our support. We will continue to be available via all channels and will be updating and resolving tickets for all those who have reached out to us.
Affected components
Update timeline
- investigating Nov 04, 2020, 03:16 AM UTC
We're facing issues with Captcha verification on the customer portal. Our best minds are working on a fix for this. More updates to follow.
- investigating Nov 04, 2020, 04:52 AM UTC
Our engineers are debugging and working on a fix for the captcha verification issue. Further updates to follow.
- investigating Nov 04, 2020, 06:50 AM UTC
Our engineers are working on it with highest priority. We will keep you posted as soon as it is fixed.
- investigating Nov 04, 2020, 07:50 AM UTC
We are still working on debugging the root cause and fixing the issue with captcha verification. More updates to follow.
- investigating Nov 04, 2020, 08:58 AM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 04, 2020, 09:31 AM UTC
The investigation is still ongoing, but the scope has stayed the same. We’ll update you again in a half-hour.
- investigating Nov 04, 2020, 09:53 AM UTC
Our engineering team is focused on getting things back to normal as quickly as possible, Will keep you posted.
- investigating Nov 04, 2020, 12:06 PM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 04, 2020, 02:27 PM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 04, 2020, 03:28 PM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 04, 2020, 05:00 PM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 04, 2020, 06:20 PM UTC
Our Engineering team is focused on getting things back to normal. Further updates to follow.
- investigating Nov 04, 2020, 08:00 PM UTC
We're really sorry to be holding you up today! Please know our teams are working hard to get everything up and running, and we will update you soon with the latest information.
- investigating Nov 04, 2020, 10:00 PM UTC
We have identified the issue at our end and our engineering team are working towards the fix. Further updates to follow.
- investigating Nov 04, 2020, 11:30 PM UTC
Our Engineering team is still actively working on this issue. Further updates to follow.
- investigating Nov 05, 2020, 01:35 AM UTC
We have identified the root cause, our team is working hard to resolve the issue.
- investigating Nov 05, 2020, 03:17 AM UTC
Our Engineering team is actively working towards rolling out a fix. Further updates to follow.
- investigating Nov 05, 2020, 04:48 AM UTC
We will soon be rolling out a fix for the affected customers, thanks for bearing with us all the while. We will keep you posted with further updates.
- resolved Nov 05, 2020, 12:19 PM UTC
Thank you for your patience. The issue has been mitigated, we will continue working to strengthen our services. In case you have any queries please feel free to reach out to our support. We will continue to be available via all channels and will be updating and resolving tickets for all those who have reached out to us.
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